Ordering Information  

QUESTIONS
Please read the FAQ’s if you have questions before placing an order.

TO PLACE AN ORDER
To place an order please use our secure online ordering or by phone on our order line (831) 646-5346. To order a sail by phone please have the product code ready when you call.

Additionally orders may be mailed to: The Sail Warehouse
102 Aviation Lane Suite C.
Monterey, CA 93940
(mail correspondence only,
no walk-ins please)

BUSINESS HOURS
The Sail Warehouse is normally open to accept telephone orders 9-5 Monday through Friday California time. Please anticipate a possible time difference or order online anytime.

PAYMENT
We accept VISA, M/C, American Express, Discover, Cashiers Check or Money Order (Sorry no COD’s). Personal checks are accepted but may require up to 10 days to clear before products are shipped.

SHIPPING
Stock items will normally ship within 24 hours of ordering. We normally do not email a shipping confirmation for online orders but you may assume that your order will be reliably shipped within 1 business day. However you are always welcome to follow up and request a tracking number by phone or email. If an item you order is not in stock we will contact you quickly and let you know your options. Fed-Ex ground is our default shipping method. Shipping cost is added to your order and displayed before check out when you select your shipping method and enter your address. Ground transit time across the country is normally 5 business days. Express shipping may be selected by the customer for faster delivery. Overnight delivery, 2nd Day air and 3 Day air all refer to business days not including weekend days. All shipments are insured and will require a signature upon delivery unless you specifically indicate otherwise. Domestic Shipping only and no APO addresses please. If you live outside the U.S. please arrange U.S. domestic shipping address.

USED SAILS
Used sail inventory searching is only available online. We can not perform telephone or E-mail searches for each customer because of the time involved (there may be very many choices to review). So all details for each sail are published in the search results for you to see including the price and condition (you may have to scroll right to see them). The column headings are live so be sure to click on them for detailed explanations. All sails are posted so if you do not see a used sail listed it is because we do not have it (no need to call and ask). We try to be conservative when rating used sails therefore we rarely have one returned due to a condition issue. Used sails are rated on their present condition based upon a visual inspection. Age is not taken into consideration when rating a used sail for condition. Since sails are not usually stamped with a date when they are made the age is usually unknown. Even a “New Surplus” Sail could be many years old but still appear new. Used sails may not include the battens or bags and often have an insignia or sail numbers on them. Please dont be surprised by any of these things. Used sails are not warrantied.

NEW STOCK AND CUSTOM SAIL WARRANTY
Parts and labor are warrantied for 2 years from date of purchase for any necessary repairs due to failure or eminent failure under normal (non-extreme) use caused by faulty workmanship or components. Warranty service can be done in-house at The Sail Warehouse or at an approved loft near you for your convenience. Damage caused by flogging, chafe, excessive halyard tension, spreader or stanchion contact, explosive refills, or other improper sail handling are not covered by warranty.

15 DAY INSPECTION PERIOD & GUARANTEE
The published specifications of all new and used sails are guaranteed to be accurate including dimensions, features, hardware and condition. The dimensions of our sails are guaranteed not to exceed the length published by us when the sail is fully stretched under normal halyard or sheet tension. Likewise sails are guaranteed to fit within 99% of their published dimensions when stretched under normal tension. We want you to be pleased with your purchase so we strive for accuracy and fairness. If you feel there has been any error made on any new or used stock sail that you have received from us PLEASE DO NOT USE THE SAIL. Call us first to discuss the issue. Regardless of who made the error, both new and used stock sails may be returned within 15 days of receipt. However if you have used or altered the sail in any way you may not return it. Please see “Returns” policies for details and procedures.

DISCLAIMER
We have researched the compatibility of all the new sails we stock for the production boats listed in the search results to the best of our abilities. Most of the time we find the sails are correct for the boats they are listed for. But occasionally rigs will vary even on the same make and model production boat. Since we do not have control over this we can only guarantee the dimensions and construction details of the sails we sell are published accurately which allows you to check them against your boats rig. Ordering a sail solely by boat type is not a guarantee of fit. We recommend that you measure your rig and compare your results with our published dimensions. Failing to do so does obligate you to a restocking charge if you return a sail. Measuring instructions are provided for you both here and in our print catalog.

RETURNS
If you wish to return an item please call us first. Often a problem can be resolved on the phone. If we have made any error on a sail or other inventory item, you may return it for a full refund, exchange or modification. If we have made an error we will even pay for the return shipping. However if you return a sail or accessory for any reason other than our error a 10% re-stocking charge plus the shipping will be charged. Returns must be clean and in the same condition as when they were received with the original packaging and inventory tags. Sails should be folded neatly before returning and not wrinkled or soiled during handling. A 10% minimum restocking charge will apply to dirty or wrinkled merchandise or late returns. Sails and accessories may not be returned after being used by the customer. Custom sails and accessories or modifications to sails are warrantied but not refundable. No returns will be allowed after 30 Days.

SALES TAX
California residents must pay 8.625% sales tax. No sales tax applies to sails delivered to other states.

MINIMUM ORDER
The minimum order is $150 or a non-refundable $12.95 handling fee will automatically be added to the shipping amount when you order online or by phone.

Order Mon-Fri 9:00 AM-5:00 PM California Time

CONTACT US

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The Sail Warehouse

The Sail Warehouse

102 Aviation Lane Suite C, Monterey, CA 93940